Refund policy

Refund Policy

30-Day Return Window

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must be unused, undamaged, and in the same condition in which it was received. It must also include its original packaging, accessories, manuals, and proof of purchase.

Starting a Return

Before returning an item, contact us at autoplusstore.co@gmail.com.

Please include your order number, the reason for the return, and clear photographs when relevant.

Returns sent without prior authorization may not be accepted. After your request is approved, we will provide the appropriate return instructions and return address.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Include your order number and clear photographs or video showing the problem. After reviewing the information, we will provide an appropriate solution, which may include a replacement or refund.

Return Shipping

If the return is due to a change of mind, incorrect selection, compatibility issue, or another reason not caused by AutoPlus Store, the customer is responsible for return shipping costs.

If we confirm that the item arrived damaged, defective, or incorrect, AutoPlus Store will provide an appropriate return or replacement solution.

We recommend using a tracked shipping service. AutoPlus Store is not responsible for unauthorized returns or returned packages lost in transit.

Non-Returnable Items

The following items cannot normally be returned:

Items showing signs of use, installation, damage, modification, or missing parts.
Items returned without original packaging or accessories.
Personalized, custom-made, or special-order products.
Gift cards.
Items marked as final sale.

Compatibility

Customers are responsible for checking product dimensions, specifications, and vehicle compatibility before ordering. If you are unsure whether a product is suitable for your vehicle, please contact us before completing your purchase.

Refunds

We will notify you after the returned item has been received and inspected.

If the refund is approved, it will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at autoplusstore.co@gmail.com.

Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee cancellation after an order has entered processing or has been submitted for fulfillment.

Delayed or Missing Orders

Shipping delays are not automatically considered lost orders. If your order has not arrived after the estimated delivery period, contact us so that we can investigate the shipment with the carrier or fulfillment provider.